Regular boiler servicing is essential for keeping your heating system running safely and efficiently. But once the service is complete, what paperwork should you receive? Having the right documentation not only provides peace of mind but can also be crucial for warranties, insurance, and future maintenance.
At Harpers Heating & Plumbing, we ensure all our customers receive the correct paperwork after a boiler service, so you have a clear record of the work carried out. In this guide, we’ll explain what documents you should expect and why they matter.
Why Is Boiler Service Paperwork Important?
After a professional boiler service, your engineer will provide paperwork detailing the checks performed. This documentation is important for several reasons:
- Proof of Service – If your boiler is under warranty, manufacturers often require annual servicing to keep the warranty valid.
- Home Insurance Compliance – Some insurers may request evidence of regular maintenance in case of a claim related to your heating system.
- Property Records – If you plan to sell your home, buyers may ask for a service history to confirm the boiler has been properly maintained.
- Safety Assurance – A record of servicing helps ensure your boiler meets safety regulations and is operating correctly.
What Paperwork Should You Receive?
1. Boiler Service Certificate
After servicing your boiler, the engineer should provide a boiler service certificate or service report. This document confirms that the service has been completed and outlines the key checks carried out. It should include:
- Date of the service
- Engineer’s name and Gas Safe registration number
- Boiler make and model
- Checklist of the work completed
- Any issues identified and recommendations
If your engineer does not provide this document, be sure to request it, as it serves as official proof that your boiler has been inspected by a qualified professional.
2. Gas Safety Record (If Required)
If you’re a landlord, a Gas Safety Certificate (also known as a CP12 certificate) is legally required for rented properties. While homeowners don’t need this specific document, you may still receive a gas safety record confirming your boiler’s compliance with safety standards.
A gas safety record includes details about:
- The results of gas pressure and flue tests
- Any safety concerns found during the inspection
- Confirmation that your boiler is operating safely
Landlords must have their gas appliances checked annually and provide tenants with a copy of the Gas Safety Certificate.
3. Service Invoice
Your service invoice is separate from the boiler service certificate and serves as proof of payment for the work carried out. This can be useful for:
- Keeping track of servicing costs
- Providing records for tax purposes (if applicable)
- Demonstrating to insurers or property buyers that regular maintenance has been performed
- Warranty or Guarantee Updates
If your boiler is still under warranty, the engineer will fill in the logbook provided when the boiler was installed.
Always check your manufacturer’s terms and conditions, as missing an annual service could void your warranty.
What Should You Do If You Don’t Receive the Right Paperwork?
If your engineer does not provide the necessary documents after a boiler service, take the following steps:
- Ask for a Copy – Mistakes can happen, and the paperwork may have been overlooked. Contact the company and request a copy of the service report.
- Check the Engineer’s Credentials – If you suspect your boiler wasn’t properly serviced, ensure your engineer is Gas Safe registered by checking their ID or looking them up on the official Gas Safe Register.
- Keep Your Own Records – If you’ve received verbal confirmation of a completed service but no paperwork, document the date and details yourself. However, a professional service should always include written confirmation.
Why Choose a Trusted Heating Engineer?
A reliable heating engineer will always provide the correct paperwork, giving you confidence that your boiler has been serviced to a high standard. At Harpers Heating & Plumbing, we take pride in delivering thorough boiler servicing and repair, ensuring you receive all necessary documentation for your records.
Book Your Boiler Service Today
If your boiler is due for its annual service, don’t wait until winter to get it checked. Contact Harpers Heating & Plumbing for professional boiler servicing and repair. Our experienced engineers provide a full service report, ensuring your heating system is safe, efficient, and fully documented.
